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Fraud Protection & Prevention

Protecting your financial information is more important than ever, and Citizens Independent Bank is here to help. While fraud and identity theft continue to evolve, the right tools, habits, and awareness can help you stay one step ahead and confidently protect what matters most. 


Recognize Fraud. Protect Your Accounts.

 
Fraud attempts continue to evolve, making awareness and vigilance more important than ever. Taking a proactive approach to security can help reduce fraud risk and provide greater confidence in your everyday banking activities.
Best Practices for Staying Secure
  • Use strong, unique passwords. 
  • Enable multi-factor authentication (MFA) whenever available. 
  • Keep devices and software up to date. 
  • Protect phones and computers with security settings. 
  • Be cautious of unexpected emails, text messages, and phone calls. 
  • Verify suspicious requests before responding. 
  • Report suspected fraud immediately. 
  • Set up account alerts to monitor activity.
Help Protect What Matters Most
The more informed and prepared you are, the better equipped you'll be to recognize threats and respond quickly when something doesn't seem right. 













































Take Immediate Action

If your debit card is lost, stolen, or compromised, acting quickly can help prevent unauthorized transactions and protect your account.

 

Quick Access to Card Protection

  • Instantly deactivate your card through Online Banking.
  • Contact our team for assistance.
  • Benefit from 24/7 fraud monitoring.
  • Zero liability protection for confirmed unauthorized transactions.

 

Report a Lost or Stolen Card

Customer Service: 952-926-6561

Monday – Friday: 8:00 a.m. – 5:00 p.m.

Saturday: 9:00 a.m. – 12:00 p.m.

 

We're Here to Help

If your card is lost, stolen, or you suspect fraudulent activity, contact us as soon as possible so we can help secure your account and guide you through the next steps.

Questions About a Transaction?

If you notice a transaction you do not recognize or believe there may be an error on your account, contact us promptly. Early reporting can help speed the resolution process and better protect your account.

 

We're Ready to Assist

Our team is here to answer questions, investigate concerns, and help guide you through the dispute process. Working together can help resolve issues quickly and minimize potential impacts to your account.

 

Take the First Step

If something doesn't look right, don't wait. Reach out and let us help determine the best path forward.









We provide personal banking, business banking, mortgage lending, and financial services to businesses and individuals across the western Twin Cities. Explore our local banking locations in Saint Louis Park, Robbinsdale, Hopkins, and Plymouth to find the branch most convenient for you.















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    Bank on your schedule.
    Access accounts, transfer funds, pay bills, deposit checks, and more with CIB Digital Banking.