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Contact CIB

Questions come up at every stage of banking, and we’re here to help. Whether your opening an account, navigating services, resolving an issue, or simply finding the right next step, CIB offers ways to connect and get personalized support—online, by phone, or in person















































Contact Us

For questions or requests that require personalized support or help from our branch team, we’re here to assist. If you need guidance beyond everyday self‑service tasks, please call 952‑926‑6561.
 
  • Signer changes on an existing account
  • ACH stop payments
  • Closing an account
  • Requesting an advance on a line of credit or overdraft protection
  • Debit card limit increases
For help with online banking tools or day‑to‑day account support, our Customer Service team is available to assist. Contact Customer Service at 952‑915‑8525 during business hours for guidance on digital services, transaction questions, and routine account servicing needs.
  • Online Banking and eStatement support
  • Bill pay support
  • Mobile deposit support
  • Reporting a lost or stolen card
 
  • General Assistance and Customer Service Hours:
  • Monday – Friday: 8:30 a.m. – 5:00 p.m. CST
  • Saturday: 9:00 a.m. – 12:00 p.m. CST
ATM or Debit Card
Daytime Hours:
952-915-8525 (M-F, 8:30 am - 5:00 pm CST)
 
Evenings and Weekends:
888-297-3416 (within the U.S.)
206-389-5201 (cardholders outside the U.S.)
 
Visa® Credit Card
1-800-876-9119
952-925-3344
 
Debit Card Activation
844-896-1244
 
Debit Card PIN Change (U.S.)
888-891-2435
 
Debit Card PIN Change (International)
206-467-1552
 
Fraud Verification
855-293-2456
 
Visa Credit Card Information - Open 24/7
(Balance inquiries, report lost/stolen cards, etc.)
800-883-0131
813-868-2891 (Outside of US)
 
Visa/Mastercard® Merchant Terminal Support
800-552-5828
800-847-2737
 
Debit Card Activation
844-896-1244
 
Debit Card PIN Change (U.S.)
888-891-2435
 
Debit Card PIN Change (International)
206-467-1552
 
Fraud Verification
855-293-2456
Manage your banking on your schedule. Our growing suite of self‑service tools lets you take care of common requests from the comfort of your home or mobile device, saving you a trip or phone call to the bank. Update information, manage your debit card, and handle everyday tasks in just a few clicks.
 
Convenient self-service options include:
  • Check your account balance and view recent transactions 
  • Report your debit card lost or stolen
  • Deactivate your debit card
  • Order a replacement debit card
  • Place travel notices on your debit card
  • Order checks
  • Place a stop payment on checks
  • Transfer funds between your CIB accounts
  • Update your phone number, email, or mailing address





Important: Please do not send sensitive information (such as account numbers) via email or the online contact form, as these modes of communication are not entirely secure.
The Children's Online Privacy Protection Act (COPPA) was passed to give parents increased control over what information is collected from their children online and how such information is used. The law applies to websites and services directed to, and which knowingly collect information from, children under the age of 13. Citizens Independent Bank's websites and online services are not directed to children under the age of 13, nor is information knowingly collected from them. For additional information on COPPA protections, visit the Federal Trade Commission's website.
We provide personal banking, business banking, mortgage lending, and financial services to businesses and individuals across the western Twin Cities. Explore our local banking locations in Saint Louis Park, Robbinsdale, Hopkins, and Plymouth to find the branch most convenient for you.