Contact Us

We’ll gladly assist you with anything you need. Please reach out to us via phone, email or our handy online contact form.

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General Assistance

If you need assistance with any of the following, please contact us at 952-926-6561: 

• Opening a new account
• Close an account
• Request an advance on a line of credit or overdraft protection account
• Request debit card limit increases

Please contact Customer Service at 952-915-8525 for assistance with any of the following: 

• Place a stop payment order on a check or ACH item
• Notify the bank that you are traveling
• Assistance with Online Banking (such as logging in and enrolling in eStatements)

Report a Lost or Stolen Card

Lost or Stolen ATM or Debit Card

Daytime Hours:

952-915-8525 (M-F, 8:30am-5:00pm CST)

Evenings and Weekends:

888-297-3416 (within the U.S.)
206-389-5201 (cardholders outside the U.S.)

Cards can also be temporarily suspended through our mobile app, or reported lost or stolen through Online Banking or through the mobile app.

Lost or Stolen Visa^® Credit Card

1-800-876-9119

Additional Phone Numbers

Customer Service

Representatives are available during business hours:
Monday – Friday:  8:30am – 5:00pm CST
Saturday:  9:00am – 12:00pm CST 

952-915-8525
952-926-0609 (Fax)

TeleBANK

24-hour telephone banking:

952-925-3344 

Visa Information

Open 24/7 (Balance inquiries, report lost/stolen cards, etc.)

800-883-0131
813-868-2891 (Outside of US)

Visa/Mastercard^® Merchant Terminal Support

800-552-5828
800-847-2737

Human Resources

952-926-6561

(See current job postings)

CIB Community Giving

952-926-6561

Moving? Update or Change your address

Follow the link below to complete the process!

Change Address

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Contact Form

Use the form below for general questions or comments.