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Contact Us

We’ll gladly assist you with anything you need. Please reach out to us via phone, email or our handy online contact form.


General Assistance

If you need assistance with any of the following, please contact us at 952-926-6561: 

  • Opening a new account
  • Close an account
  • Request an advance on a line of credit or overdraft protection account
  • Request debit card limit increases

Please contact Customer Service at 952-915-8525 for assistance with any of the following: 

  • Place a stop payment order on a check or ACH item
  • Notify the bank that you are traveling
  • Assistance with Online Banking (such as logging in and enrolling in eStatements)

Report a Lost or Stolen Card

Lost or Stolen ATM or Debit Card

Daytime Hours:

952-915-8525 (M-F, 8:30am-5:00pm CST)

Evenings and Weekends:

888-297-3416 (within the U.S.)
206-389-5201 (cardholders outside the U.S.)

Cards can also be temporarily suspended through our mobile app, or reported lost or stolen through Online Banking or through the mobile app.

Lost or Stolen Visa® Credit Card


Additional Phone Numbers

Customer Service

Representatives are available during business hours:
Monday – Friday:  8:30am – 5:00pm CST
Saturday:  9:00am – 12:00pm CST 

952-926-0609 (Fax)


24-hour telephone banking:


Visa Information

Open 24/7 (Balance inquiries, report lost/stolen cards, etc.)

813-868-2891 (Outside of US)

Visa/Mastercard® Merchant Terminal Support


Human Resources


(See current job postings)

CIB Community Giving


Moving? Update or Change your address

Follow the link below to complete the process!

Change Address



Contact Form

Use the form below for general questions or comments.

  • OK Name is required
  • Optional OK Phone is required
  • OK Questions is required
  • By submitting this information I am certifying I am over 13 years of age

  • OK is required

Important note: please do not send sensitive information (such as account numbers) via email or the online contact form, as these modes of communication are not entirely secure.

The Children's Online Privacy Protection Act (COPPA) was passed to give parents increased control over what information is collected from their children online and how such information is used. The law applies to websites and services directed to, and which knowingly collect information from, children under the age of 13. Citizens Independent Bank's websites and online services are not directed to children under the age of 13, nor is information knowingly collected from them. For additional information on COPPA protections, visit the Federal Trade Commission's website.