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Careers

People make the difference at Citizens Independent Bank! Our average length of service is close to 11 years. The reason? Our employees all embrace the core values of the bank: Honesty & Integrity • Community Social Responsibility • Exceptional Customer Service • Teamwork & Collaboration.

There's a reason I've worked at CIB for over 42 years, It's the people I work with. Whether it is scooping ice cream at the community social, teaching banking skills at the schools, or attending a Symposium, the bank continually provides ongoing opportunities for personal and professional growth.
  • We put people first. Our clients, our employees, our families, our communities.
  • We want employees to have work that is rewarding and challenging.
  • We support a work-life balance.
  • We look to promote from within.
  • We support ongoing employee education.
  • We offer full benefits including medical, dental, vision, 401k with match, LTD and STD, and PTO.
  • We have convenient locations in St. Louis Park, Robbinsdale, Hopkins, and Plymouth.
  • We have a long history – 70 years and going strong!
  • We participate in fun community activities.
  • We want YOU to be part of the CIB team!

Our communities benefit from our employees, too. With many opportunities for volunteering, we hire the best to continue our core value of demonstrating social responsibility to the communities we serve. Join us to enrich your career and your community!

Benefits

We take care of our people. Whether you are beginning your career or you are an expert in your field, our benefits package is one of the most competitive in the Twin Cities. Our Group Insurance options include medical, dental, vision, life, PTO, and short and long-term disability. We also offer a generous 401(k) match.

To apply online, click the Apply Now link at the end of job posting. 

Applicants have rights under Federal Employment Laws:
Employee Rights Under the FMLA
Equal Employment Opportunity
Pay Transparency Nondiscrimination Provision
Employee Polygraph Protection Act

Current Openings

Customer Service Representative - Data Entry Specialist

Position: Customer Service Representative - Data Entry Specialist

Location: St. Louis Park

The Customer Service - Data Entry Specialist must have excellent Customer Service skills. They work closely with customers, co-workers, and across departments. This requires that the incumbent have strong interpersonal, verbal, and written communication skills.

The position requires a self-starter with the ability to exercise independent judgment. The specialist will have a keen eye and strong attention-to-detail while entering and maintaining data. They must have the ability to be tactful when pointing out errors on maintenance documentation, and follow through to ensure the errors are resolved. The incumbent will be organized, and can multi-task with a sense of urgency to ensure critical daily deadlines are met.

The Data Entry Specialist is the subject matter expert on all data entry of customer and account information. They will need to think critically and understand the variety of work that is presented to them. They will need the ability to solve problems in a quick an efficient manner.

Customer Service Department Day-to-Day Responsibilities

  • Provide Customer Service over the phone and in person
  • Assist with customer inquiries and error resolution including fraudulent/unauthorized activity, forgeries, and intake of Reg E disputes
  • Order checks, deposit tickets, and endorsement stamps
  • Refer products to customers in order to meet referral goal for the year
  • Process over the phone and in person requests for transfers, loan, and credit card payments
  • Assist customers in troubleshooting Telebank, and Online Services
  • Complete research requests and various projects as needed

Data Entry Specialist Responsibilities

  • Customer input and maintenance
  • Account input and maintenance
  • Safe Deposit Box maintenance
  • Cash Sweep maintenance and retention
  • Closed account maintenance and retention
  • Dormant account maintenance and retention
  • Process unposted transactions
  • Review telephone transfers daily
  • Track ATM and Debit Card orders daily
  • Review ATM and Debit Cards daily for closed or dormant accounts
  • Review monthly ATM and Debit Card reports
  • Review Bounce Protection reports for exceptions daily
  • Process incoming chargeback items

Data Entry Specialist Backup Responsibilities

  • Process and balance customer ACH Origination
  • Process incoming and outgoing customer originated ACH returns
  • Process ACH stop payments
  • Process ACH Notification of Change
  • Process Reg E ACH disputes (WSUD)
  • Process federal and commercial reclamation requests
  • Review ACH daily for return thresholds
  • Report ACH Rules Violations
  • Review Same Day ACH reports
  • Process EDI requests
  • Internal ACH origination input and maintenance
  • Process and balance all domestic and international wires
  • Process incoming chargeback items
  • Review and retention of stop payment maintenance
  • Process Deluxe commission payments

MINIMUM REQUIREMENTS

  • High school graduate or equivalent
  • 1+ years of experience in customer service, banking, and/or consumer lending
  • Proficient in Microsoft Office
  • Ability to easily adapt to changing technological products, features, and procedures within the Financial Industry
  • Ability to work approximately one Saturday morning per month

Apply Now

Loan Accounting Administrator

Position: Loan Accounting Administrator

Location: St. Louis Park

The Loan Accounting Administrator will report directly to the Chief Credit Officer and will be responsible for the accurate booking of loans and the correct application of payments. The incumbent will develop and maintain training, written procedures and audit testing to improve the operational aspects of these critical functions. Their foremost priority will be to ensure our customer transactions accurately reflect the intended actions being sought, and proceed without error or incident.

PRIMARY RESPONSIBILITIES:

  • Responsible for boarding, verifying and ensuring that all loans are properly booked, maintained and in compliance with applicable laws, regulations and Bank Policy.
  • Process payments with complete accuracy.
  • Coordinate loan closings with the Service Officer.
  • Review and assist all pre- and post-closing audits.
  • In conjunction with other Loan Administration personnel, meet regularly to address issues and problems that might arise.
  • Cross train with other Loan Administration personnel, to expand knowledge in underwriting, and loan documentation preparation.
  • Configuring and maintaining loan system parameters on the core banking system (JHA 20/20)
    • Loan Type Parameters
    • Investor Servicing Parameters (Freddie Mac/SBA)
    • Late Charge/Prepayment Penalty Parameters
    • Credit Bureau Parameters
    • Loan Notice/Statement Parameters
    • Any other loan system parameter as needed
  • Reporting to Colson (SBA 1502) and Freddie Mac
  • Credit Bureau Reporting
  • Preparing and responding to audit confirmations for loans
  • Work with Loan Documentation SME to ensure interfaces between the documentation and core system are kept up-to-date and work at optimal levels

QUALIFICATIONS AND ATTRIBUTES:

  • Bachelor’s degree in a business discipline, or equivalent experience. Equivalent experience is considered to be three years of commercial lending or loan operations experience.
  • PC literacy with the Microsoft Office suite; familiarity with Jack Henry 2020, Laser Pro and Moody’s
  • Unwavering commitment to teamwork.
  • Able to deliver a high level of responsiveness to external and internal customers.
  • Ability to work independently and establish priorities.
  • Strong attention to details.
  • Aptitude for creative problem solving.
  • Commitment to enhancing the profitability of the Bank.

Apply Now

Receptionist/Administrative Assistant

Position: Receptionist/Administrative Assistant

Location: St. Louis Park

The St. Louis Park Receptionist must provide exceptional customer service skills and be a team player who is supportive of the Mission, Vision, and Values of Citizens Independent Bank (CIB). The SLP Receptionist operates the switchboard and directs calls to the appropriate department or bank employee. The position also provides clerical and administrative support to the Retail Banking Team and the President/CEO.

PRIMARY RESPONSIBILITIES

This is a front-line service and sales position for all clients visiting the SLP branch, and for phone calls arriving through the SLP switchboard. The incumbent will be expected to perform the following duties and responsibilities:

  • Greet customers in person and over the telephone answering general questions or transferring the customer to the appropriate banking partner
  • Assist clients with access to their safe deposit box
  • Prepare coffee and stock beverage supplies in the waiting area and clean area, when needed
  • Assist by monitoring incoming and outgoing mail and packages. Prepare FedEx or other shipment labels. Call for package pickups.
  • Keep schedule for Community Room and reserve Community Room, when requested
  • Order flowers or request memorials for bereaved employees or customers or for celebratory events
  • Monitor and deliver faxes that arrive
  • Assist with administrative duties, as requested, appropriate for the role
  • Process daily Account Transfer Notifications, Past Due Notices, Safe Deposit Billing Statements
  • Assist President/CEO with new account “Welcome” letters
  • Complete required courses as assigned by the Compliance Officer, as well as attend other training courses and seminars as requested by the Retail Banking Manager
  • Perform other duties as requested by Retail Banking Manager
  • Attendance and participation as schedule allows at monthly Retail Credit, Retail Sales, Branch L10, and All-Staff meetings
  • Utilize the bank’s CRM (Client Relationship Management) Tool as required
  • Maintain Notary Public certification and provide Notary service as requested
  • Assist customer with requests, complaints, research and follow-up on details to resolve matter to the customer’s satisfaction
  • Participate in the opening, closing and securing of the branch based on a rotating schedule
  • Refer nonbank investment product prospects to a licensed representative
  • Maintain NMLS certification

QUALIFICATIONS AND ATTRIBUTES

The job of bank receptionist is very vital and will have to do the multi-tasking work so should have the needed skills and specifications and here are the following attributes:

  • The prime requirement for a bank receptionist is the excellent communication skills and interpersonal skills
  • Ability to understand the customers’ needs and must be cordial and empathetic to the customer’s queries and requirements
  • Ability to present a friendly and helpful picture of the bank at the first meet
  • Required field knowledge to help the customers
  • Ability to work under pressure since it may be a stressful job from time to time
  • Understanding of the importance of client confidentiality and do the multi-tasking work
  • Able to build rapport with customers
  • Ability to build customer loyalty by seeking long term relationships
  • Provide outstanding customer service with a positive attitude
  • Ability to work under pressure
  • Ability to multi-task
  • Ability to keyboard and enter numerical data with speed and accuracy

Education:

  • BASIC DEGREE: The receptionist must have a high school degree or GED. Additional post-secondary training is preferred.
  • Prior banking or customer service experience is preferred.
  • Prior administration experience is preferred.

Apply Now

Universal Banker II (Robbinsdale)

Position: Universal Banker II (Robbinsdale)

Location: Robbinsdale

A Universal Banker II must provide exceptional customer service skills and be a team player who is supportive of the Mission, Vision, and Values of Citizens Independent Bank (CIB). The Universal Banker II will have in-depth knowledge of bank products and services and proactively meet the customer’s needs by providing solutions and recognizing referral opportunities. This position serves in a dual-purpose role which requires fulfilling responsibilities of both a Universal Banker and Teller, based on the needs of the branch. The incumbent would coordinate with both functions in the delivery of efficient, accurate and professional service that defines a great customer experience. This includes both lobby and telephone customers.

PRIMARY RESPONSIBILITIES: This is a front-line sales position for all consumer products and services. The incumbent will be expected to perform the following duties and responsibilities:

  • Identify the financial needs of the consumer and satisfy those needs with appropriate products and services, cross-selling additional products and services as recognized or requested
  • Open consumer and business checking and savings accounts, certificates of deposit, IRAs and Safe Deposit Boxes
  • Process new accounts or services in Deposit Pro
  • Process loan applications for products such as convenience credit, credit cards and a variety of installment loans, which may include auto, boat, home improvement, and vehicle lease paper
  • Maintain knowledge of real estate compliance and regulations in order to refer and/or process real estate loan requests
  • Maintain NMLS certification
  • Understand and comply with bank’s loan policies and legal and regulatory requirements
  • Assist the manager with the daily processing of overdrafts, offering input to determine whether items are to be paid or returned and notifying Customer Service once completed
  • Refer nonbank investment product prospects to a licensed representative
  • Participate in the opening, closing and securing of the branch based on a rotating schedule
  • Approve checks for payment as needed by the tellers
  • Manage a self-developed pipeline of clients and prospects for future selling opportunities with the objective of meeting or exceeding assigned sales goals
  • Assist customer with requests, complaints, research and follow-up on details to resolve matter to the customer’s satisfaction
  • Actively participate in community organizations including service clubs, Chamber of Commerce, civic projects and governmental organizations
  • Provide support to Business Banking Department when needed, opening business accounts and selling additional products and services. This requires calling on both existing and prospective customers. Make group sales presentations as assigned.
  • In this dual-purpose role, the incumbent will occasionally serve as Universal Teller of the branch, performing the following essential duties and responsibilities: Perform as a teller in providing fast and accurate processing of transactions at the teller window.

QUALIFICATIONS AND ATTRIBUTES:

  • A two year college degree or completion of a specialized course of study at a business or trade school
  • 1 -3 years prior banking experience preferred
  • Prior customer service experience preferred
  • Able to build rapport with customers
  • Ability to build customer loyalty by seeking long term relationships
  • Provide outstanding customer service with a positive attitude
  • Ability to work under pressure
  • Ability to multi-task
  • Ability to keyboard and enter numerical data with speed and accuracy
  • Good mathematical aptitude
  • Must be able to work under time constraints, use good judgment, and act in a tactful, professional, non-irritated manner while dealing with the public and fellow employees

Apply Now

Universal Banker II (St. Louis Park)

Position: Universal Banker II (St. Louis Park)

Location: St. Louis Park

A Universal Banker II must provide exceptional customer service skills and be a team player who is supportive of the Mission, Vision, and Values of Citizens Independent Bank (CIB). The Universal Banker II will have in-depth knowledge of bank products and services and proactively meet the customer’s needs by providing solutions and recognizing referral opportunities. This position serves in a dual-purpose role which requires fulfilling responsibilities of both a Universal Banker and Teller, based on the needs of the branch. The incumbent would coordinate with both functions in the delivery of efficient, accurate and professional service that defines a great customer experience. This includes both lobby and telephone customers.

PRIMARY RESPONSIBILITIES: This is a front-line sales position for all consumer products and services. The incumbent will be expected to perform the following duties and responsibilities:

  • Identify the financial needs of the consumer and satisfy those needs with appropriate products and services, cross-selling additional products and services as recognized or requested
  • Open consumer and business checking and savings accounts, certificates of deposit, IRAs and Safe Deposit Boxes
  • Process new accounts or services in Deposit Pro
  • Process loan applications for products such as convenience credit, credit cards and a variety of installment loans, which may include auto, boat, home improvement, and vehicle lease paper
  • Maintain knowledge of real estate compliance and regulations in order to refer and/or process real estate loan requests
  • Maintain NMLS certification
  • Understand and comply with bank’s loan policies and legal and regulatory requirements
  • Assist the manager with the daily processing of overdrafts, offering input to determine whether items are to be paid or returned and notifying Customer Service once completed
  • Refer nonbank investment product prospects to a licensed representative
  • Participate in the opening, closing and securing of the branch based on a rotating schedule
  • Approve checks for payment as needed by the tellers
  • Manage a self-developed pipeline of clients and prospects for future selling opportunities with the objective of meeting or exceeding assigned sales goals
  • Assist customer with requests, complaints, research and follow-up on details to resolve matter to the customer’s satisfaction
  • Actively participate in community organizations including service clubs, Chamber of Commerce, civic projects and governmental organizations
  • Provide support to Business Banking Department when needed, opening business accounts and selling additional products and services. This requires calling on both existing and prospective customers. Make group sales presentations as assigned.
  • In this dual-purpose role, the incumbent will occasionally serve as Universal Teller of the branch, performing the following essential duties and responsibilities: Perform as a teller in providing fast and accurate processing of transactions at the teller window.

QUALIFICATIONS AND ATTRIBUTES:

  • A two year college degree or completion of a specialized course of study at a business or trade school
  • 1 -3 years prior banking experience preferred
  • Prior customer service experience preferred
  • Able to build rapport with customers
  • Ability to build customer loyalty by seeking long term relationships
  • Provide outstanding customer service with a positive attitude
  • Ability to work under pressure
  • Ability to multi-task
  • Ability to keyboard and enter numerical data with speed and accuracy
  • Good mathematical aptitude
  • Must be able to work under time constraints, use good judgment, and act in a tactful, professional, non-irritated manner while dealing with the public and fellow employees

Apply Now

Our company is an Equal Opportunity Employer, including disability and status as a protected veteran.