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Careers

People make the difference at Citizens Independent Bank! Our average length of service is close to 11 years. The reason? Our employees all embrace the core values of the bank: Honesty & Integrity • Community Social Responsibility • Exceptional Customer Service • Teamwork & Collaboration.

Growing up, I came to CIB on a weekly basis to deposit checks from my summer jobs. That made it even more special when I got my first role at the bank over five years ago! With all of the support of my wonderful colleagues, I?ve been able to hone my skills and grow into different positions; each which has offered unique challenges.
There's a reason I've worked at CIB for over 42 years, It's the people I work with. Whether it is scooping ice cream at the community social, teaching banking skills at the schools, or attending a Symposium, the bank continually provides ongoing opportunities for personal and professional growth.
I have learned a lot in my two years at the bank. CIB is a wonderful organization for anyone who wants to start their career in banking! The culture and coworkers are awesome, super helpful, and welcoming. If you work hard, have initiative, and love what you do then there are absolutely chances for fast growth. I feel lucky to have been able to advance and achieve a promotion in a short span of time.

Why CIB?

  • People come first - our clients, our employees, our families, our communities
  • Rewarding and challenging work
  • Work-life balance is important
  • We strive to promote from within
  • Employee education and training is vital
  • Full benefits including medical, dental, vision, 401k with match, LTD and STD, and PTO
  • Conveniently located in St. Louis Park, Robbinsdale, Hopkins, and Plymouth
  • Over 70 years of local banking
  • Opportunity to participate in fun community activities

Our communities benefit from our employees, too. With many opportunities for volunteering, we hire the best to continue our core value of demonstrating social responsibility to the communities we serve. Join us to enrich your career and your community!

We want YOU to be part of the CIB team!

We take care of our people. Whether you are beginning your career or you are an expert in your field, our benefits package is one of the most competitive in the Twin Cities. Our Group Insurance options include medical, dental, vision, life, PTO, and short and long-term disability. We also offer a generous 401(k) match.

To apply online, click the Apply Now link at the end of job posting. 

Applicants have rights under Federal Employment Laws:
Employee Rights Under the FMLA
Equal Employment Opportunity
Pay Transparency Nondiscrimination Provision
Employee Polygraph Protection Act

Current Openings

Business Banker

Position: Business Banker

Location: TBD

We're growing our Business Banking Team! Citizens Independent Bank and its employees strive to maintain customer trust, demonstrate social responsibility to our Communities, build and maintain close customer relationships by providing exceptional customer service, and achieve great things together with teamwork, common purpose, and a shared vision. These values drive our success and define the foundation of our business. We are seeking candidates that will be excited to promote and support these values in the communities we serve.

BASIC FUNCTION

This position is responsible for establishing new banking relationships with corporations, partnerships, individuals doing business, not-for-profit organizations, and associations. The incumbent must have complete knowledge of all commercial products and services including credit products, deposit/investment products, cash management, other commercial services, and the bank fee schedule. The incumbent is responsible for assigned floor duty to service walk-in customers, but also spends a significant amount of time out of the bank in the offices of existing clients, servicing existing business, developing new business, calling on prospective clients, and networking in various ways in the community. The incumbent should also be involved with a community organization that meets our CRA requirements.

NATURE AND SCOPE

This is a front line sales position for all commercial deposit/investment, credit, and cash management products.

Commercial business is brought into the bank through personal interaction of the Commercial Banker with the customer/prospect. The banker must match the product and service with the customer/prospect's identified needs and must carefully evaluate the amount of risk involved in entering into a relationship. The incumbent must understand the business/industry the customer is in and must gain a thorough knowledge of the customer/enterprise history and future plans. The loan administration unit has been organized to assist in the evaluation and approval process. Lending authority will be given to the incumbent based on their training and experience. Requests which exceed this limit must be approved by the Unit Manager or the Officers Loan Committee. Certain requests may require approval by the Directors Credit Committee.

The incumbent must administer all loans within legal and regulatory requirements, the bank's loan policy, procedure policy, and stipulations established by the Officers Loan Committee and Directors Credit Committee.

RELATIONSHIPS

Within Citizens Independent Bank: Must be a team player in providing floor coverage, in opening and securing the bank, and in scheduling outside calls.

Within the Community: Active in community organizations including service clubs and Chamber of Commerce in representing the bank as a good corporate citizen and to network for new business opportunities. Community involvement should meet CIB’s CRA requirements. Work closely with customers in establishing strong business relationship and cultivate customer loyalties while being constantly diligent in evaluating the risks in the relationship.

MINIMUM REQUIREMENTS
A college degree and/or 5 to 10 years of job related experience. The ability to motivate or influence others is a material part of the job requiring a significant level of diplomacy and trust. Obtaining cooperation (internally and/or externally) is an important part of the job.

Apply Now

Customer Service Representative - ACH & Wire Specialist

Position: Customer Service Representative - ACH & Wire Specialist

Location: Robbinsdale

The ACH and Wire Specialist must have excellent Customer Service skills. They work closely with customers, co-workers, and across departments. This requires that the incumbent have strong interpersonal, verbal, and written communication skills.

The position requires a self-starter with the ability to exercise independent judgment. The specialist will have a keen eye and strong attention-to-detail while entering and reviewing wire and ACH documentation. The incumbent will be organized, and can multi-task with a sense of urgency to ensure critical daily deadlines are met.

The ACH and Wire Specialist is the subject matter expert on all ACH and wire transactions. They will need to have a strong understanding of the ACH Network and be proficient in NACHA Operating Rules and Guidelines. The incumbent will also need a well-founded working knowledge of OFAC, and payments travel rules. They will need to think critically and understand the high potential of risk within the ACH and wire environment. The Specialist will be aware of possible Corporate Account Takeover, and will understand the processes and procedures designed to mitigate this risk. They will need the ability to solve problems in a quick an efficient manner, and be able to identify potential fraud or suspicious activity.

ACH and Wire Specialist Primary Responsibilities

  • Process and balance customer ACH Origination
  • Process incoming and outgoing customer originated ACH return
  • Process ACH stop payments
  • Process ACH Notification of Change
  • Process Reg E ACH disputes (WSUD)
  • Process federal and commercial reclamation requests
  • Review ACH daily for return thresholds
  • Report ACH Rules Violations
  • Review Same Day ACH reports
  • Process EDI requests
  • Internal ACH origination input and maintenance
  • Process and balance all domestic and international wires
  • Review and retention of stop payment maintenance

Customer Service Department Day-to-Day Responsibilities

  • Provide Customer Service over the phone
  • Assist with customer inquiries and error resolution including fraudulent/unauthorized activity, forgeries, and intake of Reg E disputes
  • Order checks, deposit tickets, and endorsement stamps
  • Refer products to customers in order to meet referral goal for the year
  • Process stop payment requests
  • Process over the phone and in person requests for transfers, loan, and credit card payments
  • Assist customers in troubleshooting Telebank and Online Services
  • Complete research requests and various projects as needed

Qualifications

These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.

  • 3-5 years’ experience in banking industry with focus on ACH
  • AAP preferred
  • Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
  • Ability to add and subtract two-digit numbers and to multiply and divide with 10’s and 100’s. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
  • Proficient in Microsoft Office: Word, Excel, and Outlook
  • Ability to easily adapt to changing technological products, features, and procedures within the Financial Industry

Apply Now

Receptionist/Administrative Assistant

Position: Receptionist/Administrative Assistant

Location: St. Louis Park

The St. Louis Park Receptionist must provide exceptional customer service skills and be a team player who is supportive of the Mission, Vision, and Values of Citizens Independent Bank (CIB). The SLP Receptionist operates the switchboard and directs calls to the appropriate department or bank employee. The position also provides clerical and administrative support to the Retail Banking Team and the President/CEO.

PRIMARY RESPONSIBILITIES

This is a front-line service and sales position for all clients visiting the SLP branch, and for phone calls arriving through the SLP switchboard. The incumbent will be expected to perform the following duties and responsibilities:

  • Greet customers in person and over the telephone answering general questions or transferring the customer to the appropriate banking partner
  • Assist clients with access to their safe deposit box
  • Prepare coffee and stock beverage supplies in the waiting area and clean area, when needed
  • Assist by monitoring incoming and outgoing mail and packages. Prepare FedEx or other shipment labels. Call for package pickups.
  • Keep schedule for Community Room and reserve Community Room, when requested
  • Order flowers or request memorials for bereaved employees or customers or for celebratory events
  • Monitor and deliver faxes that arrive
  • Assist with administrative duties, as requested, appropriate for the role
  • Process daily Account Transfer Notifications, Past Due Notices, Safe Deposit Billing Statements
  • Assist President/CEO with new account “Welcome” letters
  • Complete required courses as assigned by the Compliance Officer, as well as attend other training courses and seminars as requested by the Retail Banking Manager
  • Perform other duties as requested by Retail Banking Manager
  • Attendance and participation as schedule allows at monthly Retail Credit, Retail Sales, Branch L10, and All-Staff meetings
  • Utilize the bank’s CRM (Client Relationship Management) Tool as required
  • Maintain Notary Public certification and provide Notary service as requested
  • Assist customer with requests, complaints, research and follow-up on details to resolve matter to the customer’s satisfaction
  • Participate in the opening, closing and securing of the branch based on a rotating schedule
  • Refer nonbank investment product prospects to a licensed representative
  • Maintain NMLS certification

QUALIFICATIONS AND ATTRIBUTES

The job of bank receptionist is very vital and will have to do the multi-tasking work so should have the needed skills and specifications and here are the following attributes:

  • The prime requirement for a bank receptionist is the excellent communication skills and interpersonal skills
  • Ability to understand the customers’ needs and must be cordial and empathetic to the customer’s queries and requirements
  • Ability to present a friendly and helpful picture of the bank at the first meet
  • Required field knowledge to help the customers
  • Ability to work under pressure since it may be a stressful job from time to time
  • Understanding of the importance of client confidentiality and do the multi-tasking work
  • Able to build rapport with customers
  • Ability to build customer loyalty by seeking long term relationships
  • Provide outstanding customer service with a positive attitude
  • Ability to work under pressure
  • Ability to multi-task
  • Ability to keyboard and enter numerical data with speed and accuracy

Education:

  • BASIC DEGREE: The receptionist must have a high school degree or GED. Additional post-secondary training is preferred.
  • Prior banking or customer service experience is preferred.
  • Prior administration experience is preferred.

Apply Now

Universal Banker (Robbinsdale)

Position: Universal Banker (Robbinsdale)

Location: Robbinsdale

A Universal Banker must provide exceptional customer service skills and be a team player who is supportive of the Mission, Vision, and Values of Citizens Independent Bank (CIB). The Universal Banker II will have in-depth knowledge of bank products and services and proactively meet the customer’s needs by providing solutions and recognizing referral opportunities. This position serves in a dual-purpose role which requires fulfilling responsibilities of both a Universal Banker and occassionally Teller, based on the needs of the branch. The incumbent would coordinate with both functions in the delivery of efficient, accurate and professional service that defines a great customer experience. This includes both lobby and telephone customers.

PRIMARY RESPONSIBILITIES: This is a front-line sales position for all consumer products and services. The incumbent will be expected to perform the following duties and responsibilities:

  • Identify the financial needs of the consumer and satisfy those needs with appropriate products and services, cross-selling additional products and services as recognized or requested
  • Open consumer and business checking and savings accounts, certificates of deposit, IRAs and Safe Deposit Boxes
  • Process new accounts or services in Deposit Pro
  • Process loan applications for products such as convenience credit, credit cards and a variety of installment loans, which may include auto, boat, home improvement, and vehicle lease paper
  • Maintain knowledge of real estate compliance and regulations in order to refer and/or process real estate loan requests
  • Maintain NMLS certification
  • Understand and comply with bank’s loan policies and legal and regulatory requirements
  • Assist the manager with the daily processing of overdrafts, offering input to determine whether items are to be paid or returned and notifying Customer Service once completed
  • Refer nonbank investment product prospects to a licensed representative
  • Participate in the opening, closing and securing of the branch based on a rotating schedule
  • Approve checks for payment as needed by the tellers
  • Manage a self-developed pipeline of clients and prospects for future selling opportunities with the objective of meeting or exceeding assigned sales goals
  • Assist customer with requests, complaints, research and follow-up on details to resolve matter to the customer’s satisfaction
  • Actively participate in community organizations including service clubs, Chamber of Commerce, civic projects and governmental organizations
  • Provide support to Business Banking Department when needed, opening business accounts and selling additional products and services. This requires calling on both existing and prospective customers. Make group sales presentations as assigned.

In this dual-purpose role, the incumbent will occasionally serve as Universal Teller of the branch, performing the following essential duties and responsibilities:

  • Perform as a teller in providing fast and accurate processing of transactions at the teller window.

QUALIFICATIONS AND ATTRIBUTES:

  • A two year college degree or completion of a specialized course of study at a business or trade school
  • 1 -3 years prior banking experience preferred
  • Prior customer service experience preferred
  • Able to build rapport with customers
  • Ability to build customer loyalty by seeking long term relationships
  • Provide outstanding customer service with a positive attitude
  • Ability to work under pressure
  • Ability to multi-task
  • Ability to keyboard and enter numerical data with speed and accuracy
  • Good mathematical aptitude
  • Must be able to work under time constraints, use good judgment, and act in a tactful, professional, non-irritated manner while dealing with the public and fellow employees

Apply Now

Our company is an Equal Opportunity Employer, including disability and status as a protected veteran.