Online Banking

Our Online Banking provides both personal and business customers secure access to their accounts. Account holders will find that Online Banking makes managing their finances both easy and convenient.

  • Obtain current account information
  • View transaction history
  • Transfer funds between accounts
  • View check images
  • View statements
  • Order Checks
  • Bill Pay (optional)
  • Receive email alerts on account activity
  • Review stop payments
  • View current interest rates
  • Download transactions to Quicken® and QuickBooks® money management software
  • For larger cash management needs such as ACH, wire transfer, Positive Pay, etc. please visit Cash Management.

CIB offers two convenient ways to apply for Online Banking.

Online Banking Self-Enrollment: Current personal banking customers who have an email address on file with us may also qualify for Self-Enrollment. Online Banking Self-Enrollment allows you to receive your Online Banking ID and Password the same day you apply. You will need the following items to successfully complete Self-Enrollment:

  • Your account number at CIB
  • Your Social Security number (SSN) or Tax Identification number (TIN)
  • The email address on file with CIB

After submitting the required personal information, if your enrollment application is successful you will receive a confirmation email. You must confirm your identity through a link in the confirmation email to complete the enrollment process. You must access this link from the same computer and browser used to fill out the enrollment application. The verification link will only be active for 1 hour.

If you do not have the required items above or do not wish to submit your personal information through self-enrollment you can complete the Online Banking Application in the Application Center or stop by any of our locations to enroll.

Online Banking Application: Business and personal banking customers can complete an Online Banking Application and either submit it electronically or print the application and mail or bring it to any of our locations. Once your application is processed, you will receive your ID and Password via postal mail within 2 to 3 business days.

Business Online Banking Application

Personal Online Banking Application


FAQs

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Q: What is Online Banking?

A: Online Banking allows our customers secure and convenient access to their accounts using the Internet anytime of the day, any day of the year. Some of the functions available with Online Banking are:

  • Access and print information on all accounts including loans
  • Review and print transactions and history
  • Confirm deposits, withdrawals and cleared checks
  • Transfer funds between accounts
  • Pay bills automatically (optional)

Q: How can I sign up for Online Banking?

A: Business and personal banking customers can complete an Online Banking Application and either submit it electronically or print the application and mail or bring it to any of our locations. Once your application is processed, you will receive your ID and Password via postal mail within 2 to 3 business days.

Business Online Banking Application

Personal Online Banking Application

Online Banking Self-Enrollment: Current personal banking customers who have an email address on file with us may also qualify for Self-Enrollment. Online Banking Self-Enrollment allows you to receive your Online Banking ID and Password the same day you apply. You will need the following items to successfully complete Self-Enrollment:

  • Your account number at CIB
  • Your Social Security number (SSN) or Tax Identification number (TIN)
  • The email address on file with CIB

After submitting the required personal information, if your enrollment application is successful you will receive a confirmation email. You must confirm your identity through a link in the confirmation email to complete the enrollment process. You must access this link from the same computer and browser used to fill out the enrollment application. The verification link will only be active for 1 hour.

Q: What happens if I don't log off of the system?

A: Online Banking has a 10 minute time-out feature. If you are logged in and idle for 10 consecutive minutes, you will have to log in again to resume banking.

Q: What happens if I forget my Online Banking password?

A: If you forget your password, you can use the Password Help function found on our home page. Otherwise, you can have your password reset by calling the bank and asking for Customer Service to assist you at 952-915-8525 during regular business hours (Monday through Friday 9:00 am - 5:00 pm and Saturday 9:00 am - 12:00 pm CST).

Please note: The "Password Help" function must be set-up by the user prior to forgetting your password. If you have not enabled this feature on your Online Banking account and cannot remember your password, you will need to contact Customer Service for assistance.

Q: What should I do if I think someone has my login information?

A: Contact the bank at 952-915-8525 during regular business hours (Monday through Friday 9:00 am - 5:00 pm and Saturday 9:00 am 12:00 pm CST) and ask for Customer Service. 

Q: When will transfers show in my account?

A: The transfer cut-off time for current day's business is 6:00 pm CST. Any transfers made after this time will not be completed until the next business day.

Q: How much does Online Banking cost?

A: Access to Online Banking is FREE!

Q: How do I add the optional Bill Pay service if I did not select it when I applied for Online Banking?

A: To add Bill Pay, sign in to Online Banking and click the Bill Pay tab to complete enrollment.

Q: How much transaction history can I see Online?

A: You are able to access up to 18 months of transaction history. Online records begin on the day you sign-up.

Q: What if I get an error message?

A: If you get an error message, please make a note of the message, the error number and the time. Contact the bank through the secure messaging system or call and ask for an Online Banking Specialist to assist you at 952-915-8525 and we will make every effort to resolve the issue as soon as possible.

Q: Who do I contact if I have a question or problem with Online Banking?

A: If you are having problems with Online Banking you may use the secure messaging system to send a message to an Online Banking Specialist. If you would rather talk to an Online Banking Specialist right away, contact the bank at 952-915-8525 during regular business hours (Monday through Friday 9:00 am - 5:00 pm and Saturday 9:00 am - 12:00 pm CST).