e-Statements

Convenient, secure and clutter-free: e-Statements are secure electronic versions of your account statements and notices. They can be accessed through an email log-in or within Online Banking. They contain the same information as your paper statements and notices. Enroll for free by logging on to your Online Banking account and clicking the “e-Statements” tab. Notices are available for 30 days and e-Statements are available for 60 days.

FAQs


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Q: What are e-Statements?

A: e-Statements are secure electronic versions of your account statements and notices that are accessed through email or within Online Banking. They contain the same information as paper statements and notices; however, they are delivered electronically instead of through the US Postal Service.

Q: How much does it cost?

A: e-Statements and Online Banking are both free services.

Q: How do I enroll?

A: You must be an Online Banking customer to enroll in e-Statements. Log on to your Online Banking account, click the ‘e-Statements’ tab and complete the enrollment process.

Not an Online Banking Customer? Click here to learn more and apply!

Q: What documents can I enroll in e-Statements?

A: You will find a current listing of available documents by logging on to your Online Banking account, clicking the ‘e-Statements’ tab and then clicking the ‘Documents & Settings’ tab.

Q: I enrolled in e-Statements but I still received a statement. Why?

A: You must enroll in e-Statements one full business day before your statement cycles. Otherwise, you will not get an e-Statement until the next time your statement cycles. If the email address on file is no longer in service, you will begin to receive paper statements again.

Q: Can I get both a paper statement and an e-Statement?

A: No. Once you enroll in e-Statements, you will no longer receive paper statements.

Q: How do I switch back to paper statements after I have enrolled in e-Statements?

A: To stop getting e-Statements and switch back to paper statements, log on to your Online Banking account, click the ‘e-Statements’ tab, click ‘Documents & Settings’ and then un-check the boxes of the statements or notices you would like to un-enroll.

Q: How will I know when my e-Statement is ready?

A: You will receive an email with instructions on how to retrieve your statement or notice.

Q: Are e-Statements secure?

A: Yes. We utilize industry standard security technology (SSL) with 128-bit encrypted communication and security certificates, making e-Statements as secure as Online Banking.

Q: How long are my documents stored within e-Statements?

A: Statements are stored for 60 days. Notices are stored for 30 days.

Q: What if I forget to check my statement or notice before the allotted time?

A: You may request a copy of your statement from Customer Service at 952-915-8525. (There is a fee for copies of statements requested through Customer Service.) A basic text option of your statement is available through Online Banking for up to one year. This does not include checks if you receive them today.

Q: I am locked out of my Online Banking account. Will I also be locked out of e-Statement services?

A: Yes. Please call customer service at 952-915-8525 to have your password reset.

Q: If I delete my e-mail notification, how can I retrieve my e-Statement?

A: Log on to your Online Banking account, click the ‘e-Statements’ tab, select ‘Statements & Notices’ and then click ‘View’.

Q: Who do I call with questions?

A: Please call Customer Service at 952-915-8525.