Convenient, secure and clutter-free: eStatements are secure electronic versions of your account statements and notices. They can be accessed through an email log-in or within Online Banking. They contain the same information as your paper statements and notices. Enroll for free by logging on to your Online Banking account and clicking the “eStatements” tab. Documents are available online for 18 months.
Q: What are eStatements?
A: eStatements are secure electronic versions of your account statements and notices that are accessed through email or within Online Banking. They contain the same information as paper statements and notices; however, they are delivered electronically instead of through the US Postal Service.
Q: How much does it cost?
A: eStatements and Online Banking are both free services.
Q: How do I enroll?
Q: What documents can I enroll in eStatements?
A: You will find a current listing of available documents by logging on to your Online Banking account, clicking the ‘eStatements’ tab and then clicking the ‘Documents & Settings’ tab.
Q: I enrolled in eStatements but I still received a statement. Why?
A: You must enroll in eStatements two full business days before your statement cycles. Otherwise, you will not get an eStatement until the next time your statement cycles. If the email address on file is no longer in service, you will begin to receive paper statements again.
Q: Can I get both a paper statement and an eStatement?
A: No. Once you enroll in eStatements, you will no longer receive paper statements.
Q: How do I switch back to paper statements after I have enrolled in eStatements?
A: To stop getting eStatements and switch back to paper statements, log on to your Online Banking account, click the ‘eStatements’ tab, click ‘Documents & Settings’ and then un-check the boxes of the statements or notices you would like to un-enroll.
Q: How will I know when my eStatement is ready?
A: You will receive an email with instructions on how to retrieve your statement or notice.
Q: Are eStatements secure?
A: Yes. We utilize industry standard security technology (SSL) with 128-bit encrypted communication and security certificates, making eStatements as secure as Online Banking.
Q: How long are my documents stored within eStatements?
A: Documents are stored within eStatements for 18 months.
Q: What if I forget to check my statement or notice before the allotted time?
A: You may request a copy of your statement from Customer Service at 952-915-8525. (There is a fee for copies of statements requested through Customer Service.) A basic text option of your statement is available through Online Banking for up to one year. This does not include checks if you receive them today.
Q: I am locked out of my Online Banking account. Will I also be locked out of eStatement services?
A: Yes. Please call customer service at 952-915-8525 to have your password reset.
Q: If I delete my email notification, how can I retrieve my eStatement?
A: Log on to your Online Banking account, click the ‘eStatements’ tab, select ‘Statements & Notices’ and then click ‘View’.
Q: Who do I call with questions?
A: Please call Customer Service at 952-915-8525.